Deakin University homepage
Photo of Dr Mony Sok

Dr

Mony Sok

Senior Lecturer

Faculty of Business and Law/Deakin Business School

  • Senior Lecturer
    Faculty of Business and Law/Deakin Business School
  • +61 3 924 46851 (Work)
  • Melbourne Burwood Campus, 221 Burwood Highway, Burwood, Victoria 3125

BIO

Mony's current research interests include three key themes that are tied to
"organisational frontlines". The first theme is related to ambidexterity
literature focusing on organisational frontlines pursuing conflicting tasks.
The second theme is related to maximising frontline service employees
performance through various organisational and individual mechanisms. Her
latest and most recent research theme focuses on the issues of technology
usage and its implications in transforming the way frontline workers serve
their customers. Mony has published in journals such as Journal of Retailing,
Journal of Service Research, European Journal of Marketing, among others.
Mony's previous research and current research are quantitative studies -
survey-based research. Mony has had over eight years of experience teaching,
chairing and developing different marketing units across different countries
in Asia and Australia. Prior to joining academia, Mony worked in industry in
senior management roles ranging from Business Consultant to Chief Operating
Officer for Alegria Cambodia.

DEAKIN UNIVERSITY CURRENT APPOINTMENT

  • Senior Lecturer
    Deakin University, Department of Marketing

DEGREES

  • Doctor of Philosophy
    University of Tasmania

FIELDS OF RESEARCH (2020)

  • Marketing
  • Business systems in context
  • Commercial services
  • Strategy, management and organisational behaviour

AVAILABILITY FOR SUPERVISION

  • Masters by Research supervision

AREA/FACULTY

  • Faculty of Business and Law

DEPARTMENT/SCHOOL/INSTITUTE

  • Deakin Business School