Associate ProfessorNichola Robertson

Associate Professor

Faculty of Business and Law/Deakin Business School

  • Associate Professor
    Faculty of Business and Law/Deakin Business School
  • +61 3 924 45069 (Work)
  • Melbourne Burwood Campus, 221 Burwood Highway, Burwood, Victoria 3125

PROFESSIONAL ACTIVITIES

  • JOURNAL EDITORIAL ROLE
    Editorial Board, Journal of Services Marketing (JSM)
    1 Jan 2019
  • JOURNAL EDITORIAL ROLE
    Journal of Service Management
    1 Jan 2019
  • JOURNAL EDITORIAL ROLE
    Editorial Board, Journal of Service Theory and Practice (JSTP)
  • AWARDS AND HONOURS
    Highly Commended Paper Award - Emerald Literati Awards
    1 Jan 2019 - 31 Dec 2019
    Emerald Publishing
  • AWARDS AND HONOURS
    Award for Outstanding Contributions to Learning
    1 Jan 2018 - 31 Dec 2018
    Deakin University Vice-Chancellor's Award (team award)
  • AWARDS AND HONOURS
    Head of Department (Marketing) Commendation for Excellence in Teaching
    1 Jan 2018 - 31 Dec 2018
    Deakin Business School
  • AWARDS AND HONOURS
    Faculty Excellence Award for Learning
    1 Jan 2017 - 31 Dec 2017
    Deakin University, Faculty of Business and Law Team award for the use of WordPress for student blogging
  • AWARDS AND HONOURS
    Head of Department (Marketing) Commendation for Excellence in Teaching
    1 Jan 2017 - 31 Dec 2017
    Deakin Business School
  • AWARDS AND HONOURS
    Commendation for Excellence in Teaching
    1 Jan 2016 - 31 Dec 2016
    Head of Department (Marketing) Deakin Business School
  • AWARDS AND HONOURS
    Australasian Journal of Marketing Altmetrics top rated article
    1 Jan 2014 - 31 Dec 2014
  • AWARDS AND HONOURS
    Head of School Award for Excellence in Teaching
    1 Jan 2014 - 31 Dec 2014
    Deakin University
  • AWARDS AND HONOURS
    Highly Commended Paper Award Winner
    1 Jan 2013 - 31 Dec 2013
    The Literati Network Awards for Excellence
  • AWARDS AND HONOURS
    Letter of Commendation for Excellence in Teaching
    1 Jan 2009 - 31 Dec 2011
    Deputy Vice-Chancellor's (Academic), Deakin University
  • AWARDS AND HONOURS
    Vice-Chancellor's Award for Teaching Excellence
    1 Jan 2009 - 31 Dec 2009
    Deakin University
  • AWARDS AND HONOURS
    UniJobs Lecturer of the Year Award
    1 Jan 2008 - 31 Dec 2008
    Top 10 Nominee for Deakin University
  • AWARDS AND HONOURS
    Acknowledging and Rewarding Excellent Teaching Award
    1 Jan 2006 - 31 Dec 2006
    Faculty of Business and Law, Deakin University
  • AWARDS AND HONOURS
    Dean's Letter of Commendation for Excellence in Teaching
    1 Jan 2005 - 31 Dec 2007
    Deakin University
  • AWARDS AND HONOURS
    Emerald and Managing Service Quality Award for the 'Best Paper'
    1 Jan 2003 - 31 Dec 2003
    Emerald and Managing Service Quality Award for the 'Best Paper' at the American Marketing Association's SERVSIG Service Research Conference
  • AWARDS AND HONOURS
    Australian Marketing Institute Prize for Best Graduate
    1 Jan 1998 - 31 Dec 1998
    Master of Marketing
  • CONFERENCE ORGANISING
    'Consumer powerlessness: The In-Vitro Fertilisation (IVF) service experience', Australian and New Zealand Marketing Academy Conference (ANZMAC), RMIT University, Australia, 1-6 December 2017.
  • CONFERENCE ORGANISING
    'How power influences other-focused actions', Australian and New Zealand Marketing Academy Conference (ANZMAC), RMIT University, Australia, 1-6 December 2017.
  • CONFERENCE ORGANISING
    'How to make the powerful focus on other people?', Summer American Marketing Association Conference, American Marketing Association (AMA), USA, 4-6 August 2017.
  • PROFESSIONAL ACTIVITY
    Google Scholar
  • PROFESSIONAL ACTIVITY
    https://scholar.google.com.au/citations?user=caO80mwAAAAJ&hl=en&oi=ao