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Associate ProfessorNichola Robertson

Associate Professor

Faculty of Business and Law/Deakin Business School

Orcid identifier0000-0002-9564-0945 (opens in a new tab)⁠
  • Associate Professor
    Faculty of Business and Law/Deakin Business School
  • +61 3 924 45069 (Work)
  • Melbourne Burwood Campus, 221 Burwood Highway, Burwood, Victoria 3125

RESEARCH INTERESTS

* Transformative service research
* Consumer vulnerability
* Consumer and frontline service worker well-being

* Consumer misbehaviour 
* Service failure and recovery

* In vitro fertilisation (IVF) service experience

* Negative and harmful service experience

 

GRANTS

  • CONTRACT RESEARCH
    SOCAP (Society of Consumer Affairs Professionals Australia)
    9 Feb 2024 - 15 Jul 2025
    People funded by this grant:
    Society of Consumer Affairs Professionals in Business Australia Inc - $35,767.00
  • COLLABORATIVE GRANT
    Consumer decision making in telecommunications
    15 Jan 2011 - 30 Jun 2012
    People funded by this grant:
    Aust Communications Consumer Action Network - $30,000.00